I will be talking with Yusuf Salwait soon. If you have any questions for him please post them here or at the following link.
"He is a blogger @ITKE IT Project Management since sept 2007. In his blog he has written on various topics related to emerging trends, technology changes and trends, project management and current topics related to IT. Yusuf’s background is in the IT and IT management. He has been in the IT field for almost 15 years and started working with customer issues with major computer manufacturers and then moved on to work as programmer, tester and now manager.
His area of expertise is in working with customer service related issues within IT Industry. Also he has worked several different countries and can answer questions related to different in cultural understanding of IT terminologies."